Our Services

Business Intelligence & Data Management

In this world of stiff corporate competition and advanced IT resources, quality business intelligence can make all the difference to your customer’s success. ECM Business Services offers business intelligence and data management that can help you adopt and manage a successful business intelligence operation. This in turn can assist organisations with taking advantage of new technologies and existing investments to deliver the proper information to the people who need it – in a way they can use it.

INNOVATION IN QUALITY & TESTING

ECM Business Services Manage your entire training department with our training software engineers and make the most of your training investment through precise cost-management, efficient resource use, and real-time reporting and analytics

Customer Relationship Management

  • Service strategy and design

    • We provide customer and organisational assessment services to determine the service operation structure, the interaction channels as well as a high-level process flow. Once defined, our solutions experts apply their skills in operations design, service strategy, customer journey management and service channels to map the route to achieving consistent quality service levels.
  • People management

    • We assist you in building high performance service operations by equipping staff with soft skills and providing leadership support that is aimed at customer centricity. Our team members are experts in performance management, leader coaching, soft skills training, and reward and recognition.
  • Operations management

    • We help to define and support the business practices required to achieve effective and efficient service delivery. This involves planning and quality management across the areas of workforce management, management information systems and reporting, knowledge management, site strategy and maintenance, as well as risk and compliance management.

OFFICE 365 SERVICES

The right capabilities to help you get the most from Office 365

We don’t just move you to Office 365. ECM Business Services can help you get the most from the speed, scalability and economic advantages that Office 365 provides in order to fully exploit its power faster and with less risk. We help businesses around the world build innovative digital workplace solutions to reinvent productivity using Office 365.

We provide a holistic set of UCC transformational and managed services as well as digital workplace solutions. ECM Business Services can help accelerate your move to a digital workplace through our:

  • Experience in unlocking the full productivity potential of Office 365.

  • Skills to build modern data and analytics for the cloud.

  • Insights from self-service and data discovery with Microsoft Power BI for Office 365.

  • Expertise in CloudPBX services leveraging Microsoft Skype Operations Framework.

  • Experienced change enablement services to drive faster user adoption.

  • Ability to extend standard Office 365 service offerings with managed services.

Enhanced Security Solutions

Enterprises have an ongoing need to address a growing number of security threats, as well as to meet internal and external security compliance requirements. ECM Business Services Managed Cloud Services / Enhanced Security Services provides you with advanced security solutions designed to help meet you unique security needs.

Desktop & Device Management

ECM Business Services delivers best practices for desktop and device optimization based on extensive experience and expertise gained in complex client environments. Through coordination and collaboration with Microsoft product groups and its own IT organisation, as well as early adopters, ECM Business Services is able to bring deep knowledge and understanding of products, road maps, architectures and methodologies to help you maximize your investment in Microsoft technologies. Our offerings in this space can also help simplify desktop and device deployment, reduce system complexity and increase up time.

Network Operating Services

A Cloud based On-Call service that allows networking professionals to perform network testing, design and support to our clients based on their individual business needs. This service lays out a roadmap for software defined networking.

On- site professional resources are available through resource contracts as required by business needs.

Microsoft Cloud Computing Services

ECM Business Services is a Microsoft Gold partner and offers integrated solutions for business customers, from the secure operation of legacy systems and classical ICT services, to the transition Cloud Computing services. ECM Business Services strongly believes in the cloud computing paradigm and have incorporated it into all of our development methodologies and solution designs. Using Azure and Blockchain from Microsoft, we can enable the three essential pillars of software development through Cloud computing: Agility, Security and Always-On.

Oracle Services

  • ECM Business Services create a customer environment of operational excellence through assessing business problems and opportunities, and in turn enabling focused solutions through our suite of Oracle application offerings,
  • Providing our customers with flexible technology foundations which enable them to react to future requirements in a more agile and cost effective manner (Example Cloud)
  • Ensuring a high performance operational IT environment for a sustainable customer end-user experience, though our proven and customer centric application and technical managed services capability

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